A Facebook Chatbot is a useful piece of software that not only helps your business, but that also expands your customer base. Bots are designed to help simplify and automate the tasks that you might normally do yourself. You can automate a lot of tasks with a Messenger Bot by focusing on the functionality rather than the training or updates that you would normally need to do.
A bot can help businesses quickly learn the ins and outs of the process. As your business grows and gets bigger, so too does the level of complexity and the need for more streamlined processes. In order to be effective in this regard, all that you need to do is to start with a simple bot and then build on it.
Social chat bots are pretty easy to set up and implement. The difficulty lies in the execution of the bot. It is best to leave this up to the specialists as they can make it work and you can leave it alone and just focus on other areas of your business.
There are a number of different types of bots to choose from. There are softwares like Facebook Messenger Bot that allow you to integrate it with your website. There are web based apps that allow your customers to make payments, make bookings and perform other tasks without having to visit your site. This is also ideal for those business owners who cannot go to the computer to manage the product or service.
There are also web applications that allow your business to have its own application instead of having to use a software solution. What a user has to do is to set up his/her profile, login and use the features. It can either be connected with an account or it can be standalone.
Bots can be used to check in to the products of your customers and collect feedback and reviews. If you want to know what your customers think about your product, then a bot is the perfect option for you. They can even suggest changes to the product to make it better.
Send a voice message through the bot. Send a link to your Twitter profile. It is also possible to ask your customers for their emails and purchase the products from them through the bot.
It is possible to add a chat feature to Facebook Messenger to get an idea of how the chat service works. As you have your bot set up, all you need to do is use the "chat" button to set it up. It is best to experiment with some initial communication between your customers and your bot.
An important aspect that should be in place to allow customers to interact with your bot, is to have a separate name for it. Make sure that the chat function you are using is made of one name, and the person's Facebook name.
This ensures that when someone uses your bot, the person will always remember you and not any other. It is best to have a separate name for each bot and then have a separate person created for it. That way, when a customer is chatting with another bot, they will always remember your bot by its own name.
Make sure to have a video recording feature so that you can upload to YouTube when your bot is making a comment. Most bots provide an option for video recording, so try to have it set up before you have your bot up and running.
Once your bot is up and running, always ensure that you monitor it. You don't want to have your bot out of action and on the losing end of a sale.